PRIVACY POLICY

Introduction

This document describes the data management practices of the wuuff.taxi website in accordance with the General Data Protection Regulation 2016/679 of the European Union (hereinafter: GDPR) and the 2011 CXII. law.

This Privacy Policy forms an integral part of the General Terms and Conditions containing the terms of use of the website and the Services available on it. The terms used in the Privacy Policy have their meaning set out in the General Terms and Conditions.

Data Controller

Name: Euro Puppy Kft.

Registered office: 2132 Göd, Hunyadi str. nr.18.

Commercial register number: Cg.13-09-118887

Name of the authority registering Data Controller: Budapest Environs Regional Court

Tax identification number: 12958900-2-13

Telephone number: +36 30 384-5524

Email address: admin@wuuff.taxi

What data do we collect?

Summary: Below you will find in detail the personal data Euro Puppy Kft. collects during use of the website and related services. The collected data can be grouped as follows:

The data you provide to Euro Puppy Kft. when you request an offer through the site, contact us, and subscribe to our newsletter service.
Data necessary to order a live animal transport service, such as customer data, pet data, and consignee data.
Data from other sources, such as data provided during a personal or telephone contact.

The information you provide

The website can be viewed without the visitor revealing their identity or providing any personal information about themselves. No registration is required. However, in order to contact us, order the service, request a quote, you must provide some information.

Newsletter: By entering an email address, we send marketing messages and news related to our service in our newsletter.

Request for a quote: You can calculate the price for our delivery service on the website independently, and then place an order for it. When placing the order, the customer’s name, e-mail address, telephone number, and the data related to the pet, as well as the data and contact details of the recipient must be provided.

Contact us via the form on the website: You can send us your message by entering your name, e-mail address and telephone number.

Data generated while using the Service

Transaction data: Entering the data required for invoicing at the time of the order.

Device information: We collect data about the devices you use on our services; the operating system, browser, device type are also collected.

Log data: Each time you visit a website, certain information is generated and automatically logged. This is also the case with wuuff.taxi. We log information such as the IP address of the device, access time, pages viewed, country.

This data alone is not capable of identifying the data subject, but may be suitable for inferring the user from other data. However, Euro Puppy Kft. does not combine the data generated during the analysis of the log files with other information, and it does not seek to identify the user.

Purpose of data collection and use

Summary: Wuuff.taxi collects and uses data to improve our service and meet all user needs. We also use this:

To provide services and functions
For customer support
News, discount offers
For legal proceedings

We do not combine the information we collect with other information, we do not seek to identify users and we do not sell it to third parties.

Providing services and functions

The collected information allows us to ensure the service provided by Euro Puppy Kft runs smoothly (ex. that the user receives an immediate price offer for the transport to be ordered).

This service would be unusable without data collection. For example we store the data provided during the request for quotation in order to provide an accurate quote based on the data provided, and then provide the ordered service in a legally clean environment.

News, discount offers

The easiest way to find out about our news and offers is in the form of a newsletter, which we send from time to time with your consent. Every time we send an email, we provide an opportunity for you to easily unsubscribe from our newsletter.

Customer support

Our customer service is there for you if you encounter a problem or have a question, however we need to know who to help and what kind of problem he/she may have.

Legal obligations

In a number of cases it is our legal obligation to store your collected data, such as your billing information.

Legal ground of Data Management

Summary: Data management is carried out on the basis of your voluntary consent, or if it’s necessary for the performance of a contract.

Data management is carried out on the basis of the user’s consent to the processing of his or her personal data for one or more specific purposes (Article 6, 1.§ point b) of GDPR) or if processing is necessary for the performance of a contract to which the user is party or in order to take steps at the request of the user prior to entering into a contract (Art. 6, 1.§ point b) of GDPR).

Cookies and third-party technologies

Summary: We use cookies and similar technologies on wuuff.taxi, our emails, and advertisements for purposes described in this Privacy Policy.

Cookies

When visiting Wuuff, cookies are placed on your computer to provide more effective services. A Cookie is an information package that the server sends to the browser, then the browser sends it back to the server every time a request is made to the server. Cookie is basically a text file used for the subsequent identification of the user. This file may provide information of the earlier use of the web site. This process cannot be used to identify you, but only for recognizing your computer.

By using this process we may analyze habits to enhance the service provided. Most browsers, as a default, accept the use of cookies, but you may opt for disabling this setting. In such an event, some features may not be available.

Analytics and advertisements

To improve your experience on the site, we use technologies from third parties, as developing it for ourselves would be extremely costly. These technologies help us understand what’s great and what needs to be improved on the site.

Our website wuuff.taxi uses Google Analytics, a service which transmits website traffic data to Google Servers. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage use. You can read more about this here.

Hotjar helps us better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor ourselves will ever use this information to identify individual users or to match it with further data on an individual user.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

To measure the effectiveness of our marketing and communications, we use tools to monitor opening and click-through of our letters.

You can unsubscribe anytime from our newsletter by clicking ‘unsubscribe’ in the letters or by sending a letter to admin@wuuff.taxi with the subject ‘Unsubscribe’.

We use SalesAutopilot to manage our mailing lists and newsletter.

Our Data Processor partners in the EU

SalesAutopilot (registered office: 1024 Budapest, Margit krt. 31-33, félemelet 4-5.)
HotJar – GDPR compliance (registered office: II. floor, St Julian’s Business Centre, 3, Elia Zammit street, St Julian’s STJ 1000, Malta)
netcup GmbH (Daimlerstr. 25,D-76185 Karlsruhe, Germany)

Our Data Processor partners outside the EU

All of our partners outside are fully compliant with the USA – European Union and US – Swiss Privacy Shield Framework. The framework regulates how personal data can be transferred from the EU and Switzerland to the USA.

You can read more about the Privacy Shield Framework here.

Data Sharing and Disclosure

Summary: Some of our services and features require that we share information with other users, or at your request. We may also share your information with our business partners for the performance of a contract.

If, due to the nature of the service, it is necessary for us to transfer your data to a third party, we will comply with this upon request.

For legal reasons

Wuuff.taxi may share your information if we deem it necessary under any applicable law, legal process or government call.

With your consent

Wuuff.taxi may share your information in ways not mentioned in these policies by notifying you and you consenting to its sharing.

Wuuff.taxi may only transfer personal data to third parties for data processing purposes. The data processor may only process the personal data obtained in accordance with the provisions of wuuff.taxi, may not process data for its own purposes, and is obliged to store and retain the personal data in the manner specified by us. The data processor may use an additional data processor at the request of the data controller.

Data Retention and Deletion

Summary: Wuuff.taxi stores the collected data for 180 days from the date of contact, unless you request that your data be deleted. In some cases, we may retain data after deletion, if required by law.

Wuuff.taxi will keep your data as long as your order is active or has a valid, completed order, unless you request that your data be deleted. If any of these conditions are met, we will delete your data without undue delay:

personal data that is no longer required for the purpose for which they were collected or otherwise processed;
the data subject withdraws his or her consent on which the processing is based and there is no other legal basis for the processing;
the data subject objects to the processing and there is no overriding legitimate reason for the processing;
personal data has been processed unlawfully;
personal data must be deleted in order to fulfill a legal obligation under Union or Member State law applicable to the controller;

Newsletter: Until the user is unsubscribed.

Request for a quote: Up to 180 days from completion, but only 60 days for unordered service.

Invoicing: In accordance with Section 169 (2), eight years from the end of the financing.

Security

Wuuff.taxi’s computer systems and other data storage locations are located at its headquarters and data processors.

These systems and IT tools are chosen to handle the data

accessible only to those authorized to do so,
their authenticity is assured,
their invariability can be justified,
protected against unauthorized access.

We inform users that electronic messages transmitted over the Internet are vulnerable to network threats that engage in dishonest activities, information disclosure, or modification. Wuuff.taxi will take all precautionary measures against such threats. It monitors systems to record any security incidents and provide evidence of security incidents. System monitoring also allows you to check the effectiveness of the precautions taken.

Your rights pertaining to the management of your data

Right to information

Wuuff.taxi will make every effort to obtain the information referred to in Articles 13, 14 and 15-22 of the GDPR. and provide the information referred to in Articles 34 and 34 in a transparent and easily understandable form.

At your request, the information can be given written – at admin@wuuff.taxi – or orally after verifying your identity.

Right of access

The data subject has the right to be informed and have access to the processing of his or her personal data and to the following information:

the purposes of data management;
the categories of personal data concerned;
the recipients or categories of recipients to whom the personal data have been or will be communicated, including in particular recipients in third countries or international organizations;
the intended period for which the personal data will be stored;
the right to rectify, erase or restrict data processing and to protest;
the right to lodge a complaint with the supervisory authority;
information on data sources;
and understandable information about the logic used and the significance of such data processing and the expected consequences for the data subject.

If personal data are transferred to a third country, the data subject is entitled to be informed of the guarantees relating to them.

Wuuff.taxi provides a copy of the personal data subject to data management free of charge upon request. Additional copies will be charged a reasonable fee based on administrative costs. Upon request, a copy will be provided electronically.

This information shall be provided no later than one month after the submission of the application.

Right of rectification

The data subject may request that inaccurate or incomplete data relating to him be corrected or supplemented.

Right of cancellation

If any of these conditions are met, we will delete the data of the data subject without undue delay:

personal data are no longer required for the purpose for which they were collected or otherwise processed;
the data subject withdraws his or her consent on which the processing is based and there is no other legal basis for the processing;
the data subject objects to the processing and there is no overriding legitimate reason for the processing;
personal data have been processed unlawfully;
personal data must be deleted in order to fulfill a legal obligation under Union or Member State law applicable to the controller;

Restriction of processing

You have the right to obtain from us restriction of processing where one of the following applies:

The data subject disputes the accuracy of the personal data (in this case, the restriction applies to the period of time that allows the accuracy of the personal data to be checked),
the processing is unlawful, the data subject opposes the deletion of the data and instead requests that their use be restricted,
the data controller no longer needs the personal data for the purpose of data processing, but the data subject requests them in order to submit, enforce or protect legal claims,
if the data subject objects to the processing (in this case, the restriction applies for the period until it is established whether the legitimate reasons of the controller take precedence over the legitimate reasons of the data subject).

Where processing is restricted, personal data may be processed, with the exception of storage, only with the consent of the data subject or for the purpose of bringing, enforcing or protecting legal claims or protecting the rights of another natural or legal person or in the important public interest of the Union or a Member State.

Wuuff.taxi notifies the data subject in advance of the lifting of the data management restriction.

Portability

You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller.

Objection

Where personal data is processed for direct marketing purposes, you have the right to object at any time to processing of your personal data for such marketing.
If you object to processing for direct marketing purposes, the personal data shall no longer be processed for such purposes.

Withdraw consent

You have the right to withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before it’s withdrawal.

Right to effective judicial remedy

You have the right to lodge a complaint with supervisory authority, if you consider that the processing of your personal data relating to you infringes the GDPR.

Compensation

Any person, who has suffered material or non-material damage as a result of an infringement of the GDPR shall have the right to receive compensation from the controller or processor for the damage suffered. A processor shall be liable for the damage caused by processing only where it has not complied with obligations of the GDPR specifically directed to processors or where it has acted outside or contrary to lawful instructions of the controller.

Where more than one controller or processor, or both a controller and a processor, are involved in the same processing and where they are responsible for any damage caused by processing, each controller or processor shall be held liable for the entire damage in order to ensure effective compensation of the data subject.

If data controller or processor proves that it had no control over the damaging event, it shall be exempt from liability.

Modalities for the exercise of the rights of the data subject

The controller shall provide information on action taken on a request mentioned above to the data subject without undue delay and in any event within one month of receipt of the request. That period may be extended by two further months where necessary, taking into account the complexity and number of the requests

The controller shall inform the data subject of any such extension within one month of receipt of the request, together with the reasons for the delay. Where the data subject makes the request by electronic form means, the information shall be provided by electronic means where possible, unless otherwise requested by the data subject.

If the controller does not take action on the request of the data subject, the controller shall inform the data subject without delay and at the latest within one month of receipt of the request of the reasons for not taking action and on the possibility of lodging a complaint with a supervisory authority and seeking a judicial remedy.

Such information provided shall be provided free of charge. Where requests from a data subject are manifestly unfounded or excessive, in particular because of their repetitive character, the controller may either:

charge a reasonable fee taking into account the administrative costs of providing the information or communication or taking the action requested; or
refuse to act on the request.

The controller shall bear the burden of demonstrating the manifestly unfounded or excessive character of the request.

Data protection authority procedure

Complaints can be lodged with the National Data Protection and Freedom of Information Authority:

National Data Protection and Freedom of Information Authority

Headquarter: 1125 Budapest, Szilágyi Erzsébet fasor 22/C.

Mailing address: 1530 Budapest, Pf.: 5.

Telefon: 06 1 391 1400

Fax: 06 1 391 1410

Website: http://www.naih.hu

Dated: November 11. 2020.